Like many other Web sites, www.ProShofar.com makes use of log files. These files merely logs visitors to the site - usually a standard procedure for hosting companies and a part of hosting services' analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Cookies and Web Beacons
DoubleClick DART Cookie
→ Google's use of the DART cookie enables it to serve ads to our site's visitors based upon their visit to www.ProShofar.com and other sites on the Internet.
→ Users may opt out of the use of the DART cookie by visiting the Google ad and content
Third Party Privacy Policies
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. www.ProShofar.com does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that www.ProShofar.com has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.
Return policy for ProShofar
We hope that you will be 100% satisfied with your purchase. If for one reason or another, one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. Please read the following carefully.
UPON RECEIPT OF YOUR
Check for products arriving with shipping damage.
Please examine all products upon receipt. If the package is damaged in transit, do not accept the shipment, unless you can determine that the product inside has not been damaged. You may open the package to see if the damaged packaging has impacted your purchase. In the event that your package is damaged, immediately notify both the shipping company and us.
To follow our return procedure, please contact our Customer Service staff by e-mailing us at service@ProShofar.com. We will replace your purchase immediately at no charge and pay for all associated shipping costs.
BRAND NEW, UNUSED, UNOPENED PRODUCTS:
If you are not satisfied with your purchase, we will allow you 30 days to notify us that you need to return your merchandise no questions asked, this includes if it has been received as a gift. Items that are in their original brand new (unused) condition and in their original packaging will be refunded for the full amount of the product less a $10 minimum restocking fee or 10% of the item. You will be responsible for return shipping costs and may select the cheapest shipping method available. Before you return an item, please contact our Customer Service staff by e-mailing us at service@ProShofar.com to receive a RMA number and the procedure for returning a package.
All beauty & cosmetic products are not refundable.
Please retain both receiving and/or return shipping and tracking slips so this information can be
used to expedite any credits in the event of a return.
- Please contact our Customer Service staff by e-mailing us at Service@ProShofar.com if you would like to return your product. ProShofar.com will then issue you a RMA number (valid for 30 days). Customers must have an RMA number in order to return a purchase. Unauthorized returns will not be refunded and will be returned to the customer.
- The RMA number is to be placed on the shipping label below the
provided by Customer Service. All returns must be in the original packaging.
- Once the item is received at the specified address and is verified to
be in original
condition, applicable credit will be issued to the customer's credit card. Customers should
allow 30 days for a refund to appear on their statements.
All returns should be shipped to:
HaHagana, 36, Rishon LeTsiyon
If you have placed an order and would like to cancel it for any reason, please contact us by either e-mailing us at Service@ProShofar.com with in the same business day (Sun .-Fri, 9 a.m.-5p.m. EST) that it was placed on in order to cancel it free of any charges. After the full business day, we will do everything we can to stop your order from shipping, however we cannot guarantee that we will be able to stop you order from shipping. If we are unable to intervene in the fulfillment process, you are liable for all shipping and handling charges both outbound shipping (including special shipping) and return. Orders that are placed on weekends or weeknights must be cancelled by the end of the next business day.
Shipping Policy for ProShofar
ProShofar Inc. will ship your order to any location in the world.
We carry all the items in stock. However, the company keeps the right to inform you within 2-4 business days if the item you have chosen is out of stock and will notify you as to when the item is expected to be in stock, prior to the order being processed.
We generally ship your package within 2-4 business days of receiving your order.
We observe Jewish Shabbat and holiday times and we do not ship on Saturdays or Jewish Holidays.
Shipping charges are in US dollars. The Customer is responsible for any import duties or taxes that may be imposed on international orders. Don’t worry, we ship all our products with great care. They are packed in the best way to ensure that they you get them in a perfect condition
Shipping charges are based on the method you choose:
(All products excluding Yemenite Shofars)
10 – 24 Business Days
$14.95 per order
5 – 8 Business Days
$24.95 per order
5 – 8 Business Days
$24.95 per order
In the event that a package is returned to us “unclaimed” or “wrong/insufficient address”, the refunded amount will be less the amount of our shipping costs.